Customers Now Have Four Levels of Support for Sencentric’s SimpleSENCE® Water Leak Detector; Can Simply Text Questions or Issues From Phone During Set-Up
OCEANSIDE, CA, April 30, 2019 /24-7PressRelease/ — Sencentric, Inc., a leading provider of simplified and accurate environmental monitoring, has enlisted the services of Rally Corp., a San Diego-based startup created to help consumer-facing businesses create better, more trusting relationships with their customers through outward reaching text interaction.
Rally was brought in specifically to provide another layer of customer service to purchasers of Sencentric’s new SimpleSENCE® Water Leak Detector. Currently, customers with questions about the device or set up can consult FAQ’s on the SimpleSENCE website; engage in online chat; and call on the phone. Adding Rally Corp. not only provides a fourth option, it is arguably the most convenient: the company can be reached via text while a customer is setting up the app on their phone.
With three levels of customer service and assistance already in place, it might seem overkill to add a fourth. Not to Joe Alfrey, CEO of Sencentric, who believes that a technologically superior product like SimpleSENCE should have a customer-service program to match.
“SimpleSENCE has features and benefits no other water leak detector has,” he stated. “And there’s no question we already have a solid customer service program in place to accompany it. But by bringing in Rally Corp., we’ve not only brought in another solid customer service element, we’ve brought in one that can be accessed quickly at setup, 24/365.
“Essentially, we’ve brought in a technology that is on the forefront of user interaction,” he added. “With this addition, our dual mission of offering a technologically advanced product combined with industry-leading customer service has been achieved.”
The Rally platform removes the barrier to connect and communicate with customizable workflows and AI-assisted Peer-to-Peer (P2P) and automated, conversational text message campaigns. As a result, Rally customers are able to engage prospects more efficiently and increase lead conversion. In the case of SimpleSENCE, the platform is being used to provide superior customer service and ensure that existing customers have the most positive experience possible with their SimpleSENCE purchase.
SimpleSENCE, the industry’s most feature-rich, WiFi sensor for detecting water leaks and freeze conditions. The SimpleSENCE leak detection is the first line of defense for in-home leak and freeze protection, using advanced technology to provide 24/7 monitoring and alert notification to the user’s alert list, anywhere in the world. Because the standalone and self-contained SimpleSENCE operates via Wi-Fi, it connects directly to a router without requiring a smart-home hub or additional equipment.
Based in Oceanside, CA, Sencentric, Inc. is a leading innovator in the design and development of environmental sensing technology within the logistics and cold chain industries. The company’s success is founded on the principles of innovation, quality, and an unwavering commitment to exceeding our customers’ expectations. Continuing on this core foundation of success, Sencentric is leveraging its state-of-the-art technology in the home protection market with the SimpleSENCE™ home leak detector, providing 24/7 monitoring and alert notification to eliminate potential damage from water and freezing pipes. For more information, visit www.sencentric.com.
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